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Sell more Callers
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| When customers call you, small things make all the difference. Small improvements in how you sound and what you say have a big impact on results. Increase conversion rates and customer satisfaction through this course. |
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Online free Pre Course
Assessment
(Requires user login - free
registration here) Your marketing is working. Potential customers are calling you. Maximise the value of your marketing investment by converting more callers to customers. Make more of existing customers by paying attention to their needs. Today many customers are won and lost without face to face meetings. Everyone who answers the telephone has an impact on a company’s credibility. Small things in telephone interaction have a disproportionate effect on caller response. This course helps staff handle sales and customer enquiries professionally and effectively, protecting your customer acquisition investment.
This course pulls together the best call handling techniques, the experiences of top telephone sales people, and the latest customer feedback. It equips participants to win more new customers and increase business from existing customers. Who Should Attend How to benefit from the course
First Impressions
Developing Charm
Developing Rapport
Caller Expectations
Difficult calls
Gaining Commitment
Ten days before the course, participants gain access to the course resource directory, via a private area of our web site. This provides for pre course preparation and helps us to spend more time in practical exercises during the course. Length - One day Class size - Up to twelve Learning - Lecture, discussion, exercises, and applying tools and principles to real scenarios. Sell more Callers is fun, challenging, and effective in helping people increase customer satisfaction and enquiry to order conversion rates. We guarantee an enjoyable day that leaves participants with renewed confidence in their skills and ability. |
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